Transforming a non-connected product into a digital engine: Polytropic’s successful venture with the IoT

What if it all started with… a simple after-sales service request? In this interactive interview-style workshop, discover how Polytropic, a manufacturer of heat pumps for swimming pools, transformed a non-connected product into a real lever for digital transformation. Go behind the scenes of a project where the IoT was not a technological end in itself, but the starting point for a global strategic change: overhaul of customer support, new UX interfaces, ERP integration, remote supervision, distributor empowerment and brand upgrading. The result: more than 70,000 connected heat pumps deployed worldwide, a robust and automated 4G/Cloud infrastructure, stronger growth (even during a recession), an enhanced business model and increased international market share. A look back at a success story where IoT has triggered a profound business transformation.