3 Questions to Tele2
2024/09/06
Choosing an operator is more than just finding a SIM provider, it’s choosing a connectivity partner.
Of course the first criteria will naturally be the adaptation of the coverage to your market, and the right price for the quantity of data you need.
But beyond the coverage/price/data ratio, it is absolutely necessary to check the following points:
- the APN provided
- quality of service, for example do you have access to a data thread on the quality of service of roaming networks?
- the quality of the management platform with which you will have to live on a daily basis (its ease of use, its functionalities, etc.).
And finally, not to say above all, ask the essential question: What happens the day after signing the contract?
You will be working with this operator for the next three, four, five years, or more.
As your business grows and your industry evolves, your R&D will have questions, your operations teams will navigate turbulence, your salespeople will face unusual demands, and you will need answers that are sometimes technical, sometimes commercial, or sometimes need expertise that you don’t need to internalize on a daily basis.
It is therefore very important to have real dedicated support. A person who will be YOUR contact. Not just generic technical support, nor a salesperson who manages hundreds of accounts, but a person whose responsibility is to make sure everything goes well for you. A partner.
Increasingly, we are seeing some of the larger operators use their IoT specialists in a pre-sales environment and then rely on the generic help desk for day-to-day support.
On the other side of the scope you may be dealing with a reseller who doesn’t even have support.
Have you met the team who will be the key part of the relationship in the months and years after signing the deal – and how will your relationship go?
How quickly do they adapt?
The world of IoT can evolve rapidly and require business and technical flexibility. What happens if my product uses more data than I thought, or you have a customer who needs something you hadn’t considered as part of the procurement process? Who will be your guide to quickly and easily find solutions to these and other problems?
Will they be there for the good times and the bad?
It’s often in the most difficult moments, whether it’s a technical issue or a business negotiation, that we learn the most about our suppliers and our partnerships. In reality, you may be given a lot of resources on your first day because you are new, maybe you are big and/or important, but what will it be in 6 months or 18 months – will you get the same level of attention and support?
At Tele2, we consider our customer management team to be essential to the success of our business and our customers. We have invested heavily in our staff to ensure we have industry experts who truly care and have the freedom to innovate and adapt to the often complex requirements that arise in the framework of IoT projects.
Feedback from our largest customers tells us that this level of support and expertise is essential to a successful partnership and should be one of the main considerations when making the important decision to choose a connectivity supplier.
If you would like to learn more about how Tele2 IoT can help your business, please come and see us at our booth O311.
